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We’re here to get you through your insurance claims experience

Insurance Claims

What can we help you with?

Make a claim after a car accident

Beginning your auto claim can be easier than you think. Follow these simple steps designed to help you through the process.

  • Start your claim right from your phone

    You can submit an auto claim with step-by-step guidance via the TD Insurance app.

  • Roadside Assistance when you need it

    You can call for a tow from the TD Insurance Mobile App or by dialing:

    call 1-888-773-7022 call 1-888-773-7022

  • Track your claim

    Our new claims tracker makes it easy to monitor updates at every stage of your claim.

    Track Here

Auto Insurance Claims Process

Play video Auto Insurance Claims Process

Stress-free claims

Car accidents can be stressful, but making a claim doesn’t have to be. Here are some helpful tips to guide you after an accident and throughout the claims experience. Whether your car is damaged or out of commission, we’re ready to help. Visit one of our TD Insurance Auto Centres, Preferred Vendors or an auto shop of your choice and get back on the road soon.

 View full transcript

What To Do If Your Car Is Damaged

Whether your car is drivable or not, we're here for you through every stage. Before starting your insurance claim, it’s important to make sure you're safe first. Above all else, don’t forget to:

  • Pull over to a safe spot and ensure that there are no injuries to you or anyone else in your vehicle. If you see that someone is injured, don’t move them
  • Call 911 if there is an injury and try to stay calm
  • Make sure you know where you are and make yourself visible

Once safe, start your claims process. Our dedicated advisors are here to provide a simplified claims experience while providing advice about what to do next and walking you through every step of the way.

What To Do If Your Windshield Is Cracked

If your windshield, or any other glass on your car, has been chipped, broken, or damaged in any way, we’ll work to resolve your insurance claim as quickly as possible. Here are some things to consider:

  • Before you repair a window or windshield on your car, notify TD Insurance so we can work with you on the next steps
  • Inform us if the vehicle is safe to drive
  • Work with a repair service you trust. Our TD Insurance Auto Centres offer a wide variety of services under one roof. If you’re looking for another recommended option, TD Insurance can help you choose from our list of preferred vendors
  • Contact us today at 1-866-454-8910 to start your claim

Coverage for windows and windshields is found under Collision, Comprehensive and All Perils. As they are included in the perils part of your coverage, you can feel confident you have coverage.

Interested in learning more? Read our article on how insurance covers cracked windshields.

What To Do After Common Car Accidents

Fender benders and minor accidents are the most common auto insurance claims we receive. So, what do you do if you find yourself in one of these situations?

  • Before taking any other steps, make sure that everyone involved is safe and contact emergency services if needed
  • Report the incident to TD Insurance within seven days to allow us to get started on your claim
  • Take note of your surroundings: Where the incident took place, the weather conditions, and location are details that may be helpful to provide
  • Be prepared to provide details on the incident if asked. We recommend having the following information ready:
    - The year, make and model, of all vehicle(s) involved
    - The registration and license plate number of the vehicle(s) involved
    - The driver of the vehicle’s name, and driver’s license number
    - The police officer's information or the related police report (if involved)

Your dedicated advisor will help you with any questions you may have.

Learn more about the Claims Experience

Car Claims Made Easy

Car accidents can be stressful but making and tracking a claim doesn’t have to be. You can learn how to start a claim using our mobile app and how to register for MyInsurance and track your claim status online. View both tutorials in our Digital Academy.

An easy way to track your claim

Now, you can feel confident about your claim's progress at every step.

With the TD Insurance auto claims tracker, you can track your claim from the moment it’s opened to the moment it’s closed, allowing you to follow every step of the experience.

Learn More

We’re here for you when it matters the most

TD Insurance Auto Centres

We’ve made it easier for you to get the support you need for your car. TD Insurance Auto Centres have everything you need under one roof: repair professionals, rental cars and on-site TD Insurance claims advisors.

When you need support for your car, choose between one of our TD Insurance Auto Centres, one of our Preferred Vendors or opt for a body shop of your choice. We’re ready to get you through your accident and claims experience with dedicated claims advisors available at convenient hours.

Learn more

Featured Advice

  • Car Insurance Terms Explained

    Here’s a glossary of words you may come across in your insurance experience, broken down into less insurance-y terms.

Ready to make a home insurance claim?

Making a claim can be easier than you think. These simple steps will help you through the process.

Take the stress out of your claim

When unexpected damage happens to your home, it can be stressful. But making a claim doesn’t have to be. We’ll work hard to get your life back to normal as quickly as possible. Here are some helpful tips to guide you.

Want to explore our online and mobile services? Visit our Digital Academy.

Home Claims Process

Play video Home Claims Process

We help make your claims experience quick and simple. A dedicated TD Insurance advisor will work with you every step of the way throughout the claims experience. They’ll confirm the details of your loss or damages, and if necessary, will arrange for emergency repairs and temporary accommodation.

Download the app to submit your claim today.
Need help starting your home claim? We’re here for you. 1-866-454-8910
Before you make a claim, let's help you understand your coverage details. Review your coverage

 View full transcript

What to do if your home has water damage

Do you have water damage from pipes bursting, rain, or a toilet or bath overflowing? Don’t worry, we’re ready to help.

There are a few simple things you can do to prevent further damage:

  • Turn off your home’s main water lock-off tap (typically found in your basement where exterior water line enters your home.) This will prevent additional water from entering your home.
  • If it’s safe to do so, move all undamaged content from the affected area.
  • You can start to make note or a list of all damaged items in your home.

If you ever need help remembering these steps, or are unsure what to do next, don’t hesitate to contact us, and we’ll guide you through the process.

Learn more about how to deal with water damage.

Contact us today at 1-866-454-8910 to start your claim.

What to do if your house is damaged from wind and hail

If your home has been damaged by wind or hail ‑ whether the damage was to your roof and shingles, trees and shrubs, or patio furniture, we’ll help make your claim experience as quick and simple as possible.

Here are some simple tips that will help get your claim started:

  • Noting the date the damage occurred.
  • Start a detailed list describing the damages to your home and personal belongings.
  • If wind or hail causes a power outage that results in lost freezer foods, you can include them in your list too.

We're ready to help if you have any questions.

Learn more about what to do if wind or hail have damaged your property.

Contact us today at 1-866-454-8910 to start your claim.

What to do if there has been a theft or burglary in your home

Nobody likes to imagine that a theft could happen in their home, but it’s always good to be prepared. There are two simple steps you can take now that will make dealing with any theft claim easier later on.

  • Keep a file of all receipts, appraisals and manuals for all of the key contents in your home like a tv, computer or jewelry.
  • Keep pictures or videos of your rooms and contents.

These are both simple ways to help in the process if you ever need to start a claim.

In the event that a burglary happens, there are a few things you do to ensure your safety:

  • Call the police to report the incident and file a report and wait for instructions from them before entering your home.
  • You can start a list describing the damages and loss to your home, property and personal belongings.

When a theft occurs, we’ll make sure you’re ready. Make sure to have the police report information on hand when reporting your claim. We’ll then guide you through the claims experience.

Learn more about what to do after a home burglary.

Contact us today at 1-866-454-8910 to start your claim.

Featured Advice

  • Emergency Preparation 101

    Learn how to be prepared for an emergency with your own emergency kit. View our emergency prep list and read about how to make a plan in case of an emergency.

Travel Insurance Claims Centre

Whether you need medical attention while away on a trip outside the province you reside in or Canada, or your plans change while on your trip due to an unexpected covered cause, TD Insurance is ready to help. Our claims process is accessible online or by phone.

In a medical emergency, call our administrator immediately, or as soon as reasonably possible. A delay could limit the maximum benefit payable under the policy.

Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Insurance Travel Insurance plans.

Ready to make a claim?

  • 1. Go online or call our administrator

    Submitting a claim online? Visit the Online Claims Portal and complete all steps in the "notify us of a claim" section. Be sure to attach all required documentation within the required timeframe.

    TD Insurance customer? Call our administrator, Global Excel, for 24/7 emergency assistance at 1-833-962-1140 toll free from Canada or the U.S. or from other countries by calling collect at +1-519-988-7629.

    TD Credit Card Customer? Call our administrator for 24/7 emergency assistance at 1-866-374-1129 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-4425.

    Once you call, a claim form will be sent to you via email or mail.
    When paper claim forms are required for your situation, you may complete and submit the claim form with all required documentation via mail to:
    Global Excel Management Inc.
    73 Queen Street
    Sherbrooke, Quebec, J1M 0C9

  • 2. Follow-up

    You may be contacted for additional information that may be necessary as our administrator assesses your claim.

    While awaiting your claim decision, if you would like to obtain the status of your claim:

    Visit our Online Claims Portal

    Or

    Contact our administrator by phone
    TD Insurance customer? Call our administrator at: 1-833-962-1140 Monday to Friday, from 8 a.m. to 8 p.m., EST

    TD Credit Card Customer? Call our Administrator at 1-866-374-1129 Monday to Friday, from 8 a.m. to 8 p.m., EST

  • 3. Decision

    You’ll be notified of our decision by mail or secured email.

How to appeal a decision

Our administrator, Global Excel, is ready to support you through the claims process and beyond. If you’re not satisfied with the outcome of your claim, you may appeal the decision on the Contact Us section of our Online Claims portal page or mail in your forms along with any additional supporting documents to:

Online: Online Claims Portal
Mail: Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9

Residents of Saskatchewan: If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at fcaa@gov.sk.ca or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.

Sample Insurance Policies

For the complete terms and conditions, including information on how to file a claim, please refer to the following sample insurance policies:

TD Insurance Single-Trip Medical Plan
TD Insurance Multi-Trip Medical Plan
TD Insurance Multi-Trip All-Inclusive Plan
TD Insurance Trip Cancellation & Interruption Plan


TD Credit Card customer? The terms and conditions on your TD Credit Cards for travel insurance are different than above. Download a copy of your Certificate of Insurance.

Travel with confidence

At TD Insurance, our administrator, Global Excel is ready to help you.

They can answer your questions or walk you through our claims process, so you can get back to enjoying your travels as soon as possible.

Call us to start your claim

Call 1-877-397-4187

We're ready to help you - Monday to Friday 8 a.m. to 10 p.m. and Saturday 10 a.m. to 6 p.m. EST

Call us to start your claim

Call 1-877-397-4187

We're ready to help you - Monday to Friday 8 a.m. to 10 p.m. and Saturday 10 a.m. to 6 p.m. EST

Call us to start your claim

Call 1-866-454-8910

We’re always ready to help you – 24 hours a day, 7 days a week

  • Claims

    To start your claim for your recreational vehicle please call us at the number above. From there we will determine the appropriate form you will need to fill out and submit to us.

  • Forms

    Please note: we will also provide you with a hard copy of this form during the claims process.

     Proof of Loss - Auto

     Theft Affidavit

     Ontario Auto Insurance Claims Forms (OCF Forms)

  • Get MyInsurance

    Use MyInsurance to check on the status of your claim and the history of claims made.

    Login
    Register

  • How To Make a TD Protection Plans Claim

    Click here for step-by-step instructions of how to make your TD Protection Plans claim.

  • For Mortgage, Line of Credit, Loan or Business TD Protection Plans

    Call us at 1-888-983-7070
    Monday to Friday 8 a.m. to 8 p.m. EST

  • For TD Credit Card Payment Protection Plan

    Call 1-866-315-9069

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